RACGP Policy Templates for Australian Medical Practices
Pre-written, customisable policy templates aligned to the RACGP Standards for General Practices (5th Edition). Download in Word format, add your practice details, and use as accreditation evidence.
25
Policy templates
5th Edition
RACGP Standards aligned
Word
Editable format
RACGP 5th Edition Templates
Privacy Policy
A comprehensive privacy policy covering the 13 Australian Privacy Principles (APPs), patient data collection, use, disclosure, and storage. Includes state-specific Health Records Act references.
Infection Prevention & Control Policy
Practice-specific infection prevention and control policy covering hand hygiene, PPE, environmental cleaning, sterilisation, outbreak management, and staff immunisation requirements.
Emergency Response Plan
Emergency preparedness and response plan covering medical emergencies, natural disasters, fire, power failure, IT outage, pandemic response, and staff absence contingencies.
Computer & Information Security Policy
Information security policy covering access control, password management, backup procedures, malware protection, mobile device security, and incident response. Based on the RACGP CISS framework.
Clinical Handover Policy
Structured clinical handover policy using the ISBAR framework for safe transfer of patient information between practitioners, including shift changes, referrals, and after-hours handover.
Cold Chain Management Policy
Vaccine storage and cold chain management policy covering temperature monitoring, equipment maintenance, breach protocols, ordering procedures, and annual audit requirements.
Complaints Handling Policy
Patient feedback and complaints management policy covering complaint receipt, investigation, resolution, escalation pathways, and documentation requirements for accreditation evidence.
Clinical Risk Management Policy
Clinical risk management and incident reporting policy covering risk identification, incident classification, investigation procedures, open disclosure, and corrective actions.
Work Health & Safety Policy
Workplace health and safety policy covering hazard identification, risk assessment, incident reporting, manual handling, emergency procedures, and staff responsibilities under WHS legislation.
Chaperone Policy
Policy for the use of chaperones and observers during clinical examinations, covering patient rights, staff responsibilities, documentation, and sensitive examination procedures.
Business Continuity Plan
Business continuity and disaster recovery plan covering IT system failure, data loss, key personnel absence, natural disaster, and practice relocation scenarios with recovery procedures.
Staff Training & Orientation Policy
Staff induction, training, and ongoing education policy covering orientation checklists, mandatory training requirements, CPD tracking, and performance review procedures.
Health Records Management Policy
Health records management policy covering record creation, access, storage, retention periods, disposal, transfer, and electronic health record standards.
After-Hours Care Policy
After-hours care arrangements policy covering patient communication, voicemail messaging, deputising service agreements, emergency department referrals, and clinical handover for after-hours providers.
Informed Consent Procedures
Informed consent policy and procedures covering consent requirements, capacity assessment, minor consent, interpreter use, documentation standards, and refusal of treatment.
Recall and Reminder System Policy
Recall and reminder system policy aligned to RACGP Standards 5th edition criterion GP2.2 and Privacy Act / APP 7. Defines recall vs reminder, urgency tiers (critical, urgent, routine, reminder), contact methods, escalation, NCSR and AIR coordination, failure-to-respond handling, audit cadence and clinical software workflow.
Follow-up of Tests, Results and Referrals Policy
Follow-up of tests, results and referrals policy aligned to RACGP Standards 5th edition criterion GP2.2 and the ACSQHC Communicating for Safety Standard. Covers receipt and routing, clinician urgency categorisation, critical results, communication of results, specialist correspondence and closing the loop, coverage during absence, documentation and audit. Pairs with the Recall and Reminder System Policy.
Patient Identification Policy
Patient identification policy aligned to the ACSQHC three approved identifiers framework and RACGP Standards 5th edition. Covers identification at registration, reception, consultation, procedures, sampling, prescribing and My Health Record access; duplicate record management; pathology and imaging sample labelling; phone identification; special populations (children, cognitive impairment, ATSI, trans and gender-diverse, custody); incident reporting and audit.
Telehealth Policy
Telehealth policy aligned to RACGP Standards 5th edition, RACGP telehealth guidance, MBS telehealth item rules, AHPRA Telehealth Guidance and the Privacy Act. Covers MBS eligibility and the 12-month relationship rule, AHPRA jurisdictional considerations, clinical appropriateness for telehealth vs face-to-face, consent and identification, healthcare-grade platform selection, mental health safety checks, prescribing (including Schedule 8), documentation and audit.
Open Disclosure Policy
Open disclosure policy aligned to the ACSQHC Australian Open Disclosure Framework and RACGP Standards 5th edition. Distinguishes open disclosure (provider-initiated, after adverse event) from complaints handling (patient-initiated). Covers the eight ACSQHC principles, two-level (clinician-led informal and formal) process, apology law protection across all Australian States and Territories, supporting patients and second-victim staff, notifications to the indemnity insurer, AHPRA and Coroner, and the open disclosure register.
Practice Information Sheet
Patient-facing practice information sheet aligned to RACGP Standards 5th edition criterion GP1.3. Covers practice identity, clinician team, hours and contact, appointment booking, fees and billing, telehealth, results and follow-up, after-hours arrangements and emergency contacts, repeat prescriptions and referrals, communicating with the clinician, privacy summary with APP/OAIC contact, feedback and complaints with every State and Territory health complaints commission, cultural safety and accessibility, and new patient information.
Quality Improvement Policy and Activity Log
Quality improvement policy and activity log aligned to RACGP Standards 5th edition criterion QI1.1 and the Practice Incentives Program Quality Improvement Incentive (PIP QI). Covers the PDSA framework with worked example, the 10 PIP QI Measures, roles and responsibilities, identification of QI activities from incidents, complaints, audits and data, the quarterly QI meeting, the Activity Log structure (the primary evidence at accreditation), data quality and ethics, training and culture.
Practice Equipment Register and Maintenance Log
Practice equipment register and maintenance log aligned to RACGP Standards 5th edition practice equipment indicators, AS 1851 (fire), AS 2293 (emergency lighting), AS/NZS 3760 (test and tag), AS/NZS 3551 (biomedical equipment), AS/NZS 4815 (autoclave) and AS 2030 (gas cylinders). Covers clinical, emergency and safety equipment with service and calibration intervals, electrical testing, routine pre-use checks, fault handling and decommissioning. Excludes the vaccine fridge (see Cold Chain Management).
Conflict of Interest, Gifts and Benefits Policy
Combined conflict of interest, gifts and benefits policy aligned to AHPRA Good Medical Practice / Code of Conduct, the Medicines Australia Code of Conduct and RACGP governance expectations. Covers actual, potential and perceived conflicts; the three-step DISCLOSE-DOCUMENT-MANAGE principle; gifts from patients, suppliers and pharma with thresholds; high-risk areas (prescribing, referrals, procurement); registers for COI and gifts; breach handling with AHPRA mandatory notification consideration; patient disclosure where relevant.
Policy and Document Control Procedure
Policy and document control procedure aligned to RACGP Standards 5th edition governance and document management indicators. Covers controlled-document scope, versioning rules (minor/substantive/major), creation and approval workflow, storage and access controls, the 2-year default review cycle with annual cadence for fast-changing topics, retirement and archive with 7+ year retention, the Document Register, and how externally-sourced templates enter the practice's controlled document set. Distinct from Health Records Management (clinical records).
Why use these templates?
RACGP Standards Aligned
Each template is mapped to specific RACGP 5th Edition criteria, so you know exactly which accreditation requirements it covers.
Ready to Customise
Pre-written with placeholder fields for your practice name, address, and specific procedures. Just fill in the blanks.
Based on Authoritative Sources
Built from publicly available RACGP guidelines, government resources, and accreditation body recommendations.
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