ClinicComply and PracticeHub
ClinicComply and PracticeHub are designed to address different primary needs within the Australian healthcare sector. This page summarises each so practices can decide which is the better fit for their priorities.
Different products for different needs
The two platforms overlap in places, but their primary focus and scope are materially different. Most practices will find one is a clearer fit than the other depending on what they need most.
ClinicComply
Compliance-first platform
ClinicComply is a compliance-first platform built specifically for Australian healthcare practices that need to track regulatory and accreditation requirements across multiple frameworks. It maps evidence to specific criteria, including individual RACGP standards, the thirteen Australian Privacy Principles, NDB Scheme obligations, NDIS Practice Standards, RACGP CISS cybersecurity expectations, My Health Record requirements, and state-specific legislation, so practices can demonstrate compliance line by line at audit.
The platform includes a guided notifiable data breach response wizard, an IT vendor document portal that lets external providers submit evidence through tokenised upload links without creating an account, evidence pack PDF export, and a multi-practice dashboard for groups that run several clinics. All practice and patient data is stored in Sydney.
ClinicComply suits practices whose primary need is structured, framework-mapped evidence management and audit readiness, including dental practices, allied health providers, specialist clinics and NDIS providers alongside general practice.
PracticeHub
Practice-operations platform with compliance built in
PracticeHub is a practice-operations platform supporting day-to-day practice management and accreditation preparation through policies and procedures, staff training, operational registers, alerts and onboarding. Offered by Avant, it is used by general practitioners, medical specialists and other health professionals.
For full product details, see avant.org.au/practice/practicehub-platform.
What PracticeHub offers
Features published by Avant on the PracticeHub product page. Several of these are not part of the ClinicComply platform, including structured staff eLearning courses, AHPRA and insurance renewal alerts, and the broader operational register set.
Customisable policies and procedures library
Templates aligned with RACGP, NSQHS and PCHS standards
Integrated registers
Incident, feedback, asset and risk registers
Staff eLearning
Eight courses covering infection control, privacy, WHS and more
Centralised document storage
Role-based user access controls
Automated alerts
Policy signoffs, maintenance schedules, AHPRA registrations, insurance renewals
15-day free trial
Source: avant.org.au/practice/practicehub-platform. For the most current feature list, refer directly to PracticeHub.
What ClinicComply offers
ClinicComply is built around mapping evidence to specific Australian regulatory criteria and supporting audit readiness across multiple frameworks.
Incident & complaints register with NDIS reportable decisioning
Decides reportability against the six categories and tracks the 24-hour / 5-business-day Commission deadline, for NDIS and RACGP
RACGP 5th Edition Standards
Criteria mapped to evidence with versioning
Privacy Act with all 13 APPs mapped
Each Australian Privacy Principle mapped to checklist items
NDB breach response wizard
Step-by-step workflow with OAIC notification draft and audit trail
IT vendor document portal
Tokenised upload links, no vendor account needed
NDIS Practice Standards
My Health Record obligations
RACGP CISS (cybersecurity)
Evidence pack PDF export
Multi-practice management
One account across several practices; MSP access is by invitation
Australian data hosting (Sydney)
Supabase ap-southeast-2 region
Free trial without credit card
Where ClinicComply focuses
The areas ClinicComply was purpose-built around, for practices whose priority is regulatory and accreditation evidence management.
12 compliance frameworks in one place
ClinicComply covers RACGP, the Primary and Community Healthcare Standards, Allied Health Essentials, Privacy Act, NDB, My Health Record, RACGP CISS, the NDIS Practice Standards Core Module, accreditation readiness for AGPAL and QIP, dental essentials, and state-specific legislation in a single platform.
IT vendor portal with zero friction
Send your IT vendor a secure, tokenised upload link. They upload compliance documents directly without creating an account, logging in, or navigating a new platform.
NDB breach response wizard
A guided, step-by-step workflow for responding to notifiable data breaches. Generates your OAIC notification, tracks containment steps, and produces an audit trail.
Multi-practice management
Run several practices from one account, with a practice switcher and group-level roles. Access for IT managed service providers who handle compliance for several clinics is by invitation.
Built for Australian healthcare
Every feature references specific Australian legislation, RACGP criteria numbers, and regulatory body requirements. Built for Australian healthcare regulation.
Proactive compliance reminders
Automated notifications for upcoming deadlines, expiring documents, and overdue checklist items. Never miss an accreditation milestone.
Pricing
Both products use tiered subscription pricing. For current ClinicComply pricing, see our pricing page. For current PracticeHub pricing, refer to avant.org.au/practice/practicehub-platform.
Frequently asked questions
Can I migrate my existing compliance documents to ClinicComply?
Yes. Existing compliance documents can be uploaded to ClinicComply's evidence library. Your compliance checklist progress starts fresh, but your existing evidence documents carry over.
Which frameworks does ClinicComply cover?
ClinicComply covers RACGP 5th Edition Standards, Privacy Act (all 13 APPs), the NDB Scheme, My Health Record, RACGP CISS, the full NDIS Practice Standards Core Module, the Primary and Community Healthcare Standards, Allied Health Essentials, accreditation readiness for AGPAL and QIP, dental essentials, and state-specific legislation, twelve frameworks in total.
Is my data stored in Australia?
ClinicComply stores all practice and patient data in Sydney, Australia (the ap-southeast-2 region). The service providers we use are listed in our Privacy Policy. Australian data storage supports Privacy Act compliance and RACGP data security requirements.
Do I need to be tech-savvy to use ClinicComply?
No. ClinicComply is designed for practice managers, not IT professionals. The compliance checklists use plain language tied to specific regulatory criteria, and the IT vendor portal handles the technical documentation side without you needing to understand IT systems.
This page reflects publicly available information from each vendor's website as of June 2026. PracticeHub and ClinicComply address different primary needs; practices should evaluate both against their own requirements.
Be the practice the assessor compliments.
Choose your frameworks and work through the checklist. Walk into your next visit with your evidence linked and current, and nothing left to chase.