NDIS Policy Templates for Australian Disability Service Providers
Pre-written, customisable policy templates aligned to the NDIS Practice Standards (Version 4). Download in Word format, add your organisation details, and use as audit evidence for NDIS registration and verification.
12
Policy templates
Version 4
NDIS Practice Standards
Word
Editable format
NDIS Practice Standards Templates
Complaints Management and Resolution Policy
NDIS-aligned complaints management policy covering participant complaints, investigation procedures, resolution timeframes, escalation to the NDIS Commission, and continuous improvement. Mapped to the NDIS Practice Standards Core Module quality indicators.
Incident Management Policy and Procedure
NDIS-aligned incident management policy covering reportable incidents, NDIS Commission notification requirements, investigation procedures, corrective actions, and integration with risk management. Mapped to the NDIS Practice Standards Core Module quality indicators.
Risk Management Policy
NDIS-aligned risk management policy covering risk identification, assessment, treatment, monitoring, participant-specific risk assessments, and integration with AS/NZS ISO 31000. Mapped to the NDIS Practice Standards Core Module quality indicators.
Human Resource Management Policy
NDIS-aligned human resource management policy covering recruitment, worker screening, orientation, supervision, training, performance management, worker wellbeing, and separation. Mapped to the NDIS Practice Standards Core Module quality indicators.
Continuity of Supports Policy
NDIS-aligned continuity of supports policy covering workforce planning, planned transitions, unplanned disruptions, business continuity, and communication protocols. Mapped to the NDIS Practice Standards Core Module quality indicators.
Governance and Operational Management Policy
NDIS-aligned governance and operational management policy covering governance structure, key personnel, quality management, continuous improvement, compliance, and financial management. Mapped to the NDIS Practice Standards Core Module quality indicators.
Information Management and Privacy Policy
NDIS-aligned information management and privacy policy covering data collection, storage, security, access, disclosure, breach response, retention, and disposal. Mapped to the NDIS Practice Standards Core Module quality indicators and the Privacy Act 1988.
Participant Rights and Responsibilities Policy
NDIS-aligned participant rights and responsibilities policy covering choice and control, dignity of risk, cultural safety, advocacy access, and complaint mechanisms. Mapped to the NDIS Practice Standards Core Module quality indicators and the UNCRPD.
Service Delivery and Access Policy
NDIS-aligned service delivery and access policy covering intake, service agreements, support planning, delivery, monitoring, cancellations, service exit, and accessibility. Mapped to the NDIS Practice Standards Core Module quality indicators.
Worker Orientation and Induction Procedure
NDIS-aligned worker orientation and induction procedure covering pre-commencement checks, Day 1 orientation, mandatory training, role-specific training, supervised practice, and competency sign-off. Mapped to the NDIS Practice Standards Core Module quality indicators.
Behaviour Support Policy
NDIS-aligned behaviour support policy covering positive behaviour support framework, functional assessment, behaviour support plans, restrictive practices governance, NDIS Commission reporting, and reduction strategies. Mapped to the Specialist Behaviour Support Module quality indicators.
Restrictive Practices Policy
NDIS-aligned restrictive practices policy covering the five regulated restrictive practices, authorisation requirements, safeguards, reporting, record keeping, and reduction and elimination strategies. Mapped to the Implementing Behaviour Support Plans Module quality indicators.
Why use these templates?
NDIS Practice Standards Aligned
Each template is mapped to specific NDIS Practice Standards outcomes, covering the Core Module (24 outcomes across four divisions) plus behaviour support and restrictive practices.
Audit-Ready
Designed to meet the documentation requirements in the NDIS Verification Module Required Documentation Guide. Ready for verification and certification audits.
Based on Authoritative Sources
Built from the NDIS Practice Standards, NDIS Commission guidance documents, and NDS interpretive guides.
Be the practice the assessor compliments.
Set up your frameworks this weekend. Walk into your next visit with your evidence linked and current, and nothing left to chase.